GENERAL TERMS AND CONDITIONS OF LEGOLAND DEUTSCHLAND FREIZEITARK GMBH FOR THE PURCHASE OF THE ANNUAL PASS

By purchasing an Annual Pass, you acknowledge and accept these General Terms and Conditions ("GTC") of LEGOLAND® Deutschland Freizeitpark GmbH, LEGOLAND Allee 1, 89312 Günzburg ("LEGOLAND"), governing the purchase of the Pass.

These GTC shall apply exclusively to the purchase of the Pass. Any renewal or subsequent purchase of a Pass shall be subject to LEGOLAND's approval and acceptance.

Certain Annual Passes may include access to other Merlin Attractions in addition to LEGOLAND. Admission to such attractions, where applicable, is also subject to the relevant house rules or park regulations, as well as any online booking terms and conditions of the attraction being visited. These documents are available for inspection both on-site in a prominent location and on the relevant attraction’s website. Pass Holders are responsible for familiarising themselves with the applicable house rules or park regulations and any online booking terms and conditions before visiting or entering an attraction.

§ 1 Benefits

Each type of Annual Pass includes different benefits. Details of the benefits applicable to your Pass are available in the Annual Passes section of the LEGOLAND website.
The additional terms and conditions set out in Sections 1.5(a), 1.6 and 1.7 below apply to certain benefits included with the Merlin Annual Pass Platinum. The additional condition set out in Section 1.5(b) below applies to the LEGOLAND Annual Pass Gold.

1.1 Crediting the Purchase Price of a Day Ticket
When purchasing an Annual Pass, guests may credit the purchase price of a previously purchased day ticket towards the purchase of the Pass.
For the Annual Pass, this applies irrespective of whether the day ticket was purchased online or on-site at one of the relevant German attractions.
Such credit may only be applied on the day of the visit and exclusively on-site at the attraction.

1.2 Discounted ticket for accompanying guests
If your Annual Pass includes the benefit of purchasing standard admission tickets to LEGOLAND at a discounted price for accompanying guests, each discounted ticket may be used for a single admission only. A maximum of four (4) discounted tickets may be purchased per Pass Holder, per attraction, per day, and per transaction.
This benefit may only be used where the Pass Holder enters LEGOLAND together with the accompanying guest(s). Discounted tickets are personal to the accompanying guest, may not be resold or transferred, and are valid only when the Pass Holder is present and presents a valid Annual Pass upon entry. Commercial use of discounted tickets is strictly prohibited.
Any misuse of this benefit may result in the suspension or cancellation of the Annual Pass without any entitlement to a refund or other compensation.
The availability of this benefit is subject to the specific attraction's capacity, operational requirements, and applicable restrictions. For further information, please refer to the Annual Passes section of the LEGOLAND website.

1.3 Optional Extras
As an optional additional service, participating attractions offer a selection of extras that are not included in the purchase price of the Annual Pass.
Such extras may be purchased separately for each individual Pass Holder upon payment of the applicable additional charge.
Details of the optional extras currently available, together with the terms governing their use, are published on the websites of the participating attractions.
The range of available extras may vary and is subject to minor changes without prior notice.
Where vouchers are issued in connection with such optional extras, those vouchers shall likewise be personal to the named Pass Holder.
The sale, assignment or transfer of such vouchers is prohibited.

1.4 Changes Due to Force Majeure
Annual Pass benefits, including the list of attractions set out in the following Section 1.5 included in the Merlin Annual Pass Platinum, may be amended in the event of circumstances constituting Force Majeure that are beyond the control of LEGOLAND® Deutschland and/or the other relevant Merlin attractions.
Furthermore, where events of Force Majeure occur that are beyond the control of LEGOLAND® Deutschland and/or the other relevant Merlin attractions, access to the attractions and/or the availability or conditions governing the Pass benefits may be amended, restricted or otherwise modified.

1.5  Use at Merlin Attractions in Germany
(a) The Merlin Annual Pass Platinum entitles the named Pass Holder to complimentary admission to the following attractions operated by Merlin, its subsidiaries and partners:

  • Heide Park Resort, Soltau
  • LEGOLAND® Deutschland Resort
  • PEPPA PIG Park Günzburg
  • SEA LIFE Timmendorfer Strand
  • SEA LIFE Hannover
  • SEA LIFE Oberhausen
  • SEA LIFE Speyer
  • SEA LIFE Konstanz
  • SEA LIFE Munich
  • Hamburg Dungeon
  • Madame Tussauds Berlin
  • LEGOLAND® Discovery Centre Berlin
  • LEGOLAND® Discovery Centre Oberhausen
  • LEGO® Discovery Centre Hamburg

Complimentary admission to the LEGO® Discovery Centres and LEGOLAND® Discovery Centres is valid until 31 October 2027. LEGOLAND reserves the right to amend this list at any time.

(b) LEGOLAND Annual Pass Gold (also available under the name PEPPA PIG Park Annual Pass Gold) grants admission to both LEGOLAND and PEPPA PIG Park Günzburg.

1.6 House Rules and Safety Requirements
Admission to all attractions is additionally subject to the applicable house rules or park regulations displayed at the respective attraction.
In the interests of safety and the orderly and efficient operation of the attractions, the Pass Holder shall, in particular, comply with all instructions issued by employees of the respective attraction.
1.7 Attractions’ rules and restrictions
Visits to the attractions listed in Section 1.5(a) may be subject to restrictions. Visitors are expressly referred to the applicable house rules of each attraction. Please ensure that you have reviewed and understood any applicable rules and restrictions before your visit by checking the relevant attraction's website.

§ 2 Personal Data

2.1 Personal Information Required
Each holder of an Annual Pass shall provide the following information at the time of purchase:

  • first name and surname;
  • postal address of their principal place of residence;
  • e-mail address;
  • date of birth; and
  • a current passport-style photograph accurately depicting the Pass Holder. 

2.2 Photograph and Identity Verification
When purchasing an Annual Pass online, the Pass Holder shall upload a recent photograph in which they are clearly identifiable. The photograph will automatically be stored on the digital Pass.
The image data shall be used exclusively for the purpose of verifying the identity of the Pass Holder when visiting an attraction. The image shall not be used for any other purpose.
For identity verification, an employee of the respective attraction will compare the photograph stored on the Pass with the individual presenting the Pass.
For this purpose, the barcode displayed on the Pass will be scanned to enable the photograph to be retrieved and verified.

§ 3 Purchase and Use of the Annual Pass

3.1 Purchase of the Pass
The Annual Pass may be purchased online via the website of LEGOLAND. 
The Merlin Annual Pass Platinum may also be purchased online through the websites of participating attractions. The attraction through whose website the Pass is purchased may affect the scope of the rights and benefits associated with the Merlin Annual Pass Platinum. Pass Holders should therefore carefully review the information and any additional terms published in the Annual Pass section of the relevant attraction's website before completing their purchase.
For any type of Annual Pass, immediately upon conclusion of the purchase contract, the purchaser will receive confirmation by e-mail together with these applicable General Terms and Conditions.
LEGOLAND shall retain the contractual documentation and, upon request, will provide the purchaser with a further copy.

3.2 Digital Pass
The Annual Pass is issued exclusively in digital form as a "Digi Pass."
For this purpose, the customer will receive a personalised e-mail containing the online ticket together with the corresponding barcode.
As an alternative to presenting the e-mail, all participating attractions equally accept:

  • a printed copy of the Annual Pass with all the relevant details; or
  • presentation of the Annual Pass stored in a mobile wallet application, such as Apple Wallet. 

These alternatives shall be deemed equivalent proof of entitlement.

3.3 Plastic Card
A physical plastic card will be issued only upon the Pass Holder’s express request, subject to payment of the applicable fee.
A plastic card may be requested at any time during the validity period of the Annual Pass.
When requesting a plastic card, the customer must present a valid government-issued photo identification document to enable verification of the personal data provided.

3.4 Ownership of the Plastic Card
Where a plastic card has been issued, ownership of the card shall remain with the issuing attraction at all times.

3.5 Presentation of the Pass
The Annual Pass Holder must present their Annual Pass upon each entry to LEGOLAND and/or any other attraction included in the Pass. The Pass Holder may also be required, upon request, to present a valid government-issued photo identification document for the purpose of verifying their identity and the validity of the Pass. Failure to provide such identification may result in access being denied.

3.6 Personal Nature of the Pass
The Annual Pass (including the specific benefits contained therein) is issued solely for the personal use of the named Pass Holder.
The Pass is non-transferable and may not be sold, transferred, lent or otherwise made available to any third party.
Only the holder named on the Annual Pass is entitled to use it.
In the event of improper or fraudulent use of the Pass (e.g. use of the pass by other individuals, even family members), LEGOLAND reserves the right to terminate the Pass with immediate effect for good cause.
In such circumstances, the Pass may immediately be confiscated or electronically blocked by an authorised representative of LEGOLAND (or any other Merlin attractions eventually included in the Pass) without any entitlement to compensation. 
LEGOLAND also reserves the right to terminate the Annual Pass in the event of improper, abusive or dangerous behaviour on the part of the pass-holder within its facilities.
In the event of termination of the Annual Pass by LEGOLAND, as a result of occurrence of such episodes referred to in this paragraph, it will not be possible for the customer to use the pass or request any type of refund.

3.7 Forgotten, Lost or Stolen Pass
It is the responsibility of each Pass-Holder to ensure that the Annual Pass is kept in a safe and secure place that is not accessible to third parties. 
Non-use, theft, possible loss or other issues that are not the responsibility of LEGOLAND do not entitle the holder to any reimbursement and/or to the issue of a duplicate. 
Please remember to always promptly notify us of the loss and/or theft of your Annual Pass by writing to info@legoland.de to prevent misuse of the pass by third parties.
You need to show your Annual Pass to get your Annual Pass benefits. If, due to loss, theft or having been forgotten, the Pass or digital Pass cannot be presented when entering an attraction, complimentary admission cannot be granted.
In the event of loss or theft, LEGOLAND may issue a new Annual Pass.

3.8 Technical Support
Should any problems arise in connection with the digital Pass (including, without limitation, where the ticket has not been saved or the confirmation e-mail has not been received), please contact:

LEGOLAND® Deutschland Freizeitpark GmbH
Telephone: +49 (0) 8221 257 355 0
E-mail: info@legoland.de 

§ 4 Validity and Blackout dates

4.1 Commencement and Duration of Validity 
The Annual Pass becomes valid immediately upon purchase and remains valid for a period of 365 consecutive days, except for restrictions or extensions explicitly stated for the various types of Annual Pass (see Section 4.2 below).
From the date of purchase, the Pass entitles the Pass Holder to visit LEGOLAND and any other attractions eventually included in the Pass and listed in Section 1.5 for a period of 365 days commencing on the date of purchase.
The Annual Pass may only be used on days when LEGOLAND and any other attractions eventually included in the pass are open to the public. Opening days and hours are available in the Opening Hours Section of the relevant attraction's website.  LEGOLAND and any other Merlin attractions eventually included in the pass reserve the right to amend the opening calendar, opening hours, and operating schedule at any time without prior notice. LEGOLAND shall not be liable for any changes to opening dates or hours, park closures, capacity restrictions, printing errors, or price changes. 
The applicable expiry date will be displayed on the digital Pass at the time of purchase or, where a physical Pass has been issued, printed on the Pass itself.

4.2 Blackout Dates
The blackout dates applicable to each type of Annual Pass are also published on the website of LEGOLAND and any other attractions eventually included in the Pass. In case of early closure of LEGOLAND, due to exceptional circumstances beyond our control (for example: compliance with orders and prescriptions from a public authority, legal prohibitions), no refunds and/or extensions of validity will be provided.

§ 5 Right of Withdrawal

LEGOLAND informs customers that, as the contract concerns the provision of leisure services to be supplied on a specific date or within a specific period, as indicated on the ticket, the right of withdrawal does not apply pursuant to Article 16(l) of Directive 2011/83/EU. Accordingly, the Pass Holder is not entitled to withdraw from the purchase of any ticket or Pass.

§ 6 Restrictions

Having an Annual Pass in your possession does not guarantee admission to LEGOLAND (and any other Merlin attractions eventually included in the pass). LEGOLAND (and any other attractions eventually included in the pass) management reserves the right to refuse entry for any reason provided for in the regulations of the specific attraction, including when the maximum capacity of a single facility has been reached. 
If your Annual Pass includes the Fastrack benefit, please note that this benefit may only be used at the attraction where the Annual Pass was purchased. In the event of any improper, unauthorized, or fraudulent use of the Fast Track benefit, LEGOLAND reserves the right, at its sole discretion, to cancel the Annual Pass and prevent the Pass Holder from using any Fastrack benefits associated with it. In such cases, no refund shall be provided. The customer may, however, purchase a new Fastrack ticket.
LEGOLAND management also reserves the right to suspend or refuse the use of any Fastrack benefit included in the Annual Pass for a specific ride where operational requirements or maximum ride capacity make this necessary.
For further details regarding this benefit, please visit the Annual Passes section of the LEGOLAND website. 
Furthermore, for legitimate reasons, including but not limited to safety considerations, construction work or operational requirements, the attractions may close, remove or cancel any rides, attractions, events, activities or facilities, whether in whole or in part.
The purchase of an Annual Pass does not give rise to any entitlement to the daily operation of the attractions throughout the validity period of the Pass.
The use of the Annual Pass and any associated benefits is subject to the restrictions and requirements applicable to the relevant attraction, including, without limitation, height, age and weight restrictions. Accordingly, if a Pass Holder is unable to use a particular benefit of the Annual Pass (for example, a Fast Track benefit for a specific attraction), such benefit may not be transferred to or used by another person and shall not give rise to any right to a refund, compensation or alternative benefit.

§ 7 Exclusion of Compensation

No refund, whether in whole or in part, shall be made in respect of the value of the Annual Pass where individual attractions or parts of attractions are temporarily closed or removed from the Pass programme due to construction work, operational reasons and/or safety considerations.
Any claims for damages and/or any right to compensation arising from such closures are expressly excluded.
The Annual Pass may not be returned.

§ 8 Additional Charges and Restrictions

8.1 Special Events
Special events, including but not limited to concerts, seasonal events and themed weekends held at individual attractions, may not be included within the benefits provided by the Annual Passes. Please always verify the Blackout Dates published online.

8.2 Operational Restrictions
LEGOLAND reserves the right to change the availability and prices of the services included in the Passes benefits for maintenance, safety and/or other operational reasons.
In order to comply with statutory requirements, official regulations or other mandatory obligations, or to safeguard the life, health and safety of Pass Holders, visitors and employees, LEGOLAND and any other participating attractions shall be entitled to restrict access to the attractions listed in Section 1.5 or to make admission subject to additional conditions or measures.
Such measures may include, without limitation:

  • limiting the number of admissions available to Pass Holders;
  • requiring advance reservation tickets;
  • charging additional fees where applicable.

When implementing such measures, due consideration shall be given to the local operating conditions of the respective attraction, the additional effort required to ensure lawful operation and the safe enjoyment of the attraction, and the legitimate interests of Pass Holders in unrestricted access to the attractions.

§ 9 Other Promotions

Unless expressly stated otherwise, the Annual Pass may not be used in conjunction with any other promotional offer, discount or voucher or exchanged for cash. 
Promotional coupons cannot be used in conjunction with the online ticket order.

§ 10 Renewal and Subsequent Purchase

The Annual Pass may be renewed at the applicable renewal price during the period commencing twenty-eight (28) days before and ending twenty-eight (28) days after the expiry of its validity.
With renewal, a new pass is generated at a renewal price with a validity of another 365 days.
Following expiry of this renewal period, a new Annual Pass may only be purchased at the standard retail price.
Renewal is available both online and on-site.
Where changes have been made to the Annual Pass product, renewal cannot be guaranteed.
Each renewal and every subsequent purchase of an Annual Pass shall remain subject to LEGOLAND's approval and acceptance.
LEGOLAND will grant such approval only where the Pass Holder agrees to the version of these General Terms and Conditions in force at the time of renewal.

§ 11 Privacy Notice and Identity Verification

11.1 Processing of Personal Data
LEGOLAND processes the personal data provided pursuant to Section 2 for the purposes of performing and administering the Agreement, including the replacement of lost Passes, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR).
Where necessary for the performance of the Agreement, LEGOLAND may disclose such personal data to the participating companies listed in Section 1.5.

11.2 Marketing Communications
LEGOLAND also processes your e-mail address in order to provide information regarding offers and promotions relating to the Annual Pass.
Such processing is based upon Merlin's legitimate interests pursuant to Article 6(1)(f) GDPR, namely the promotion of Merlin's products and services.
You may object to the use of your e-mail address for marketing purposes at any time with future effect by contacting LEGOLAND using the contact details provided in Section 14.3.
Your personal data will only be disclosed to third parties for marketing purposes where you have expressly consented to such disclosure.

11.3 Storage Period and Data Subject Rights
Your personal data will be deleted or restricted as soon as it is no longer required for the performance of the Agreement, provided that no statutory retention obligations require otherwise.
Your e-mail address may continue to be used after termination of the Agreement for the marketing purposes described in Section 11.2 until you object to such processing.
Upon request, LEGOLAND, acting as the data controller, will provide information regarding the personal data stored about you.
Upon request, LEGOLAND will also rectify, restrict the processing of, or erase your personal data where applicable.
Requests should be submitted using the contact details provided in Section 14.3.
Further information regarding the processing of personal data can be found in LEGOLAND's Privacy Policy.

11.4 Identity Verification
Employees of the respective attraction are entitled, during admission checks, to request the presentation of a valid government-issued photo identification document to verify the identity of the Pass Holder against the information stored for the relevant Annual Pass.

§ 12 Limitation of Liability

12.1 Unlimited Liability
Irrespective of the legal basis of any claim, LEGOLAND's liability—including liability for wasted expenditure—shall be unlimited in cases of wilful misconduct or gross negligence, including any omission.

12.2 Liability for Essential Contractual Obligations
In the event of a slightly negligent breach of essential contractual obligations (being obligations whose fulfilment is fundamental to the proper performance of this Agreement and upon which the Pass Holder is ordinarily entitled to rely), LEGOLAND's liability shall be limited to losses that were foreseeable and typical at the time the Agreement was concluded.

12.3 Statutory Liability
Nothing in these General Terms and Conditions shall exclude or limit LEGOLAND's liability:

  • for death or personal injury;
  • for damage to health;
  • under the German Product Liability Act (Produkthaftungsgesetz); or
  • arising from expressly assumed guarantees or warranties. 

12.4 Exclusion of Further Liability
Except as expressly provided above, any further liability of LEGOLAND shall be excluded to the fullest extent permitted by law.

12.5 Persons Covered
The foregoing limitations and exclusions of liability shall equally apply to LEGOLAND's employees, managing directors, managers, agents, representatives and other persons engaged in the performance of its obligations.

§ 13 Intellectual Property

All figurative and non-figurative trademarks, including the "LEGOLAND® Deutschland" “LEGOLAND®” and “LEGO®” trademark, as well as the "Merlin" trademarks and the trademarks of the other relevant attractions, images, illustrations, logos and any other content on the Passes, on the LEGOLAND® Deutschland website, where these GTC are published, on the websites of the other relevant attractions and on the Merlin group website,  are the exclusive property of LEGOLAND® Deutschland, LEGO®, the other Merlin relevant attractions, the Merlin Group itself and/or the respective owners of the intellectual property rights on the same.
The reproduction, in whole or in part, modification or use of such trademarks, illustrations, images and logos, or any other content, for any reason and by any means, without the express written authorisation of LEGOLAND® Deutschland, LEGO®, the other relevant Merlin attractions, the Merlin group itself and/or the respective holders of the intellectual property rights thereto is strictly prohibited.

§ 14 Governing Law and Contact Details

14.1 Governing Law
These General Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Germany.
Mandatory consumer protection provisions of any other applicable jurisdiction shall remain unaffected.
There are no oral ancillary agreements.
Subject to Section 15, any amendments to these General Terms and Conditions shall be made in writing.

14.2 Severability
Should any provision of these General Terms and Conditions be or become wholly or partially invalid, unenforceable or incapable of performance, the validity of the remaining provisions and of the Agreement as a whole shall remain unaffected.

14.3 Contact Details
Questions concerning the Annual Passes should be addressed to:

LEGOLAND® Deutschland Freizeitpark GmbH
LEGOLAND Allee 1
89312 Günzburg
Germany
Telephone: +49 (0) 8221 257 355 0
E-mail: info@legoland.de 

Further information is available on the official LEGOLAND website. The staff of each Merlin Attraction listed above for the use of the Benefit also remains available to provide direct on-site assistance.

14.4 Jurisdiction
Any dispute relating to the validity, interpretation, execution or termination of these Terms shall be referred to the jurisdiction of Memmingen.

§ 15 Amendments to these General Terms and Conditions

15.1 Amendments for Good Cause
LEGOLAND reserves the right to amend these General Terms and Conditions where there is good cause.
Good cause shall include, in particular:

  • changes in applicable legislation;
  • changes in judicial decisions; or
  • significant changes in market conditions that were unforeseeable at the time the Agreement was concluded and were beyond LEGOLAND's control. 

Any amendment shall be limited to the extent reasonably necessary as a consequence of such circumstances and shall not unreasonably disadvantage the Pass Holder.
LEGOLAND will notify the Pass Holder of any such amendment at least one (1) month in advance using the contact details provided pursuant to Section 2, preferably by e-mail.

15.2 Other Amendments
In addition to the circumstances described in Section 15.1, LEGOLAND may amend this Agreement by giving at least one (1) month's prior notice using the contact details provided under Section 2, preferably by e-mail, provided that such amendment is reasonable after balancing the interests of Merlin and the Pass Holder.
Unless the Pass Holder objects to the proposed amendment within the period set out in Section 14.3, using the contact details specified therein, the amendment shall be deemed accepted.
LEGOLAND shall expressly draw the Pass Holder's attention to this legal consequence in the notice of amendment.
Where the Pass Holder submits a timely objection, the proposed amendment shall not take effect in relation to that Pass Holder.

End of T&Cs.

Günzburg, 12.11.2026

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