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Internet booking terms and conditions

Internet Booking Conditions of LEGOLAND® Deutschland Freizeitpark GmbH

General Terms and Conditions of LEGOLAND Deutschland Freizeitpark GmbH for the Sale of Online Tickets (Internet Booking Conditions)

1. Application Area

These online booking conditions of LEGOLAND Deutschland Freizeitpark GmbH (hereinafter LEGOLAND) apply to the sale of tickets for PEPPA PIG Park in Günzburg.

They supplement the General Park Terms and Conditions of LEGOLAND Deutschland Freizeitpark GmbH for the aforementioned attraction, which the orderer accepts upon completion of his booking.

2. Conclusion of contract

All offers in the Online Shop constitute a non-binding invitation to the Customer to submit a purchase offer to LEGOLAND. The binding order is placed upon completion of the order dialog on the corresponding website 

After payment has been made, LEGOLAND confirms receipt of the order. The contract is concluded upon acceptance of the order by LEGOLAND. The declaration of acceptance is made by email by sending an order confirmation and the associated online tickets to the email provided by the customer.

3. Prices, discounts

The prices stated for the online tickets are final prices including VAT. There are no booking or shipping costs.

In the case of special promotions, the price indicated already takes the discount into account. Online tickets cannot be combined with other promotional benefits, discount coupons, annual passes or vacation village packages; no refunds or cash payments possible; resale not permitted.

After the order has been placed, a subsequent reduction is excluded.

4. Payment procedures

LEGOLAND offers the following payment options for the purchase of online tickets:

  • Credit card (Mastercard, VISA)
  • SOFORT bank transfer (Klarna)
  • PayPal

5. Online sale of tickets

Online tickets will be sent to the e-mail address provided by the purchaser.

The customer has the option to save the tickets in a wallet and have them scanned directly from a smartphone or other mobile device at the entrance at the turnstiles.

Online tickets can be printed out by the customer. LEGOLAND recommends printing on DIN A4 paper.

6. Ticket types / conditions

Day tickets for PEPPA PIG Park are transferable before use only within the same group of people (children, adults).

Undated day passes entitle the holder to one admission to the park in the season for which they were ordered. Dated day passes are valid only on the selected day of visit.

In principle, day passes can only be credited towards the purchase of an annual pass on the day of the park visit. For more information, please contact our guest service.

A refund of used tickets is not possible.

7. Right of Withdrawal

The right of withdrawal is available to any consumer within the meaning of § 13 BGB. A consumer is any natural person who concludes a legal transaction for private purposes and not in the exercise of his commercial or independent professional activity.

Contracts for the purchase of tickets in connection with recreational activities for which a specific date or period is scheduled are not subject to the right of cancellation. This means that the following two-week right of revocation and return does not apply to dated online tickets.

8.1 Cancellation policy

You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (LEGOLAND Deutschland Freizeitpark GmbH, LEGOLAND Allee 2, 89312 Günzburg, e-mail: of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
If you have requested that the service should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

8.2 Cancellation form

You can find the sample cancellation form here.

8. Withdrawal; loss

8.1 Cancellation of the contract or return of used online tickets is not possible.

8.2 If the ticket is lost, LEGOLAND will grant admission to PEPPA PIG Park if the identity of the purchaser can be clearly established and the ticket has not yet been used. There is no legal claim.

9. Data protection

Within the scope of the legal permission, LEGOLAND Deutschland Freizeitpark GmbH will use the e-mail address or your details for electronic communication that you provided when placing your order for direct advertising for its own similar products. If you no longer wish to receive direct advertising on this basis in the future, you can object to the corresponding use of the e-mail address or your details for electronic communication at any time, without incurring any costs other than the transmission costs according to the basic rates. To do so, simply write to us at:

LEGOLAND Deutschland Freizeitpark GmbH
89312 Günzburg

Or email: 

10. Data processing on this website automatically collects and stores in its server log files information that your browser sends to us. These are:

  • Browsertype/ -version
  • Used operating system
  • Referrer URL (that site that was visited before)
  • Hostname of the PC (IP Address)
  • Time of server request.

To prevent misuse, the IP address and the time of the server request are stored during the ordering process.

11. Use of Google Analytics

Insofar as you have given your consent, we use Google Analytics, a web analytics service provided by Google LLC. The responsible service provider in the EU is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google").

Google Analytics uses cookies that enable an analysis of your use of our website. The information collected by means of the cookies about your use of this website is usually transferred to a Google server in the USA and stored there.

We use the User ID feature. The User ID allows us to assign a unique, persistent ID to one or more sessions (and the activities within those sessions) and analyze user behavior across devices.

We use the function 'anonymizeIP' (so-called IP masking): Due to the activation of IP anonymization on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

During your visit to the website, the following data is collected, among others:

  • the pages you have accessed, your "click path",
  • Achievement of "website goals" (conversions, e.g. newsletter sign-ups, downloads),
  • Your user behavior (for example, clicks, dwell time, bounce rates),
  • Your approximate location (region),
  • Your IP address (in shortened form),
  • technical information about your browser and the end devices you use (e.g. language setting, screen resolution),
  • Your Internet provider and
  • the referrer URL (via which website/advertising medium you came to this website).

On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, and compiling reports on website activity. The reports provided by Google Analytics are used to analyze the performance of our website and the success of our marketing campaigns.

The recipient of the data is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland as a processor. We have concluded an order processing agreement with Google for this purpose. Google LLC, based in California, USA, and, if applicable, US authorities may access the data stored by Google.

The data sent by us and linked to cookies are automatically deleted after 50 months. The deletion of data whose retention period has been reached occurs automatically once a month.
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by

  1. not giving your consent to the cookie setting or
  2. downloading and installing the browser add-on to disable Google Analytics HERE.

You can also prevent the storage of cookies by configuring your browser software accordingly. However, if you configure your browser to refuse all cookies, you may experience limitations in functionality on this and other websites.

To prevent collection by Universal Analytics across devices, you must opt-out on all systems used. If you click here, the opt-out cookie will be set:

Disable Google Analytics

For more information on Google Analytics' terms of use and Google's privacy policy, please visit and

The legal basis for this data processing is your consent, Art. 6 para. 1 lit. a) DSGVO. You can revoke your consent at any time with effect for the future by opening the privacy settings at the bottom left ("Shield") and pressing the slider there accordingly.

12. Miscellaneous

12.1 If individual clauses are or become invalid, this shall not affect the validity of the other clauses.

12.2 German law shall apply exclusively.

12.3 If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction and performance for all claims arising directly or indirectly from the contractual relationship shall be Günzburg.


Status: October 2023


Park and Rules of Procedure of LEGOLAND Deutschland Freizeitpark GmbH

Welcome to LEGOLAND Deutschland Resort and especially to PEPPA PIG Park Günzburg!

Hours of adventure, fun and action lie ahead of you. The entire LEGOLAND Deutschland Freizeitpark GmbH team wishes you lots of fun and enjoyment. However, we must draw your attention to some rules and specific behaviour that apply throughout the entire LEGOLAND Resort and PEPPA PIG Park.

Please always act carefully and with consideration. Above all, this means taking responsibility for yourself and others and observing the rules of courtesy.

The visit to our LEGOLAND Resort and the PEPPA PIG Park, as well as the use of the offers is at your own discretion and risk.

The safety of our visitors, both young and old, as well as our employees, is our top priority at PEPPA PIG Park and throughout LEGOLAND Resort. By complying with the following rules, you support us in our endeavours in this regard.

1. Conclusion of contract

All transactions between visitors to PEPPA PIG Park in Günzburg ("Visitors") and LEGOLAND Deutschland Freizeitpark GmbH (hereinafter: LEGOLAND) shall be governed exclusively by the following rules of these Park and Business Regulations.

Our offers are subject to change and are only an invitation to submit offers. A contract is only concluded when payment is requested by a responsible LEGOLAND employee. LEGOLAND is entitled to withdraw from the contract if payment of the respective price is not made by the visitor immediately after being requested to do so.

2. Scope of application

The regulations apply spatially to the entire area of the LEGOLAND Resort and the PEPPA PIG Park, including the access roads, car parks and of the entire LEGOLAND Holiday Village.

3. Parking

The provisions and signs of the German Road Traffic Regulations (StVO) apply in all car parks.

To ensure trouble-free traffic, please follow the instructions of our staff.

LEGOLAND will have improperly parked vehicles that obstruct traffic or block fire brigade access or escape routes towed away at the visitor's expense and risk.

The parking fee is only charged for the car park provided. No security contract is concluded. When leaving the vehicle, please ensure that the doors and windows are closed and that no valuables are visible in the car.

Never leave your animals in the vehicle. For the animals of our visitors, appropriate boxes are available in the dog house for a fee. LEGOLAND reserves the right to inform the police and local authorities at any time if animals are left in the vehicle. Costs for such operations and the opening of the vehicle shall be borne by the vehicle owner. LEGOLAND accepts no liability for damage to the vehicle that may occur in connection with the opening of the vehicle.

LEGOLAND is equally not liable in the event of theft or damage to the parked vehicle by other third parties. This also applies if the damage was caused by storm, hail, explosion or other extraordinary events.

LEGOLAND is liable if the damage was caused by gross negligence or wilful intent on the part of a LEGOLAND employee. If this is the case, the damage must be reported to our guest service staff or our security service immediately after discovery, while you are still at during your visit to the PEPPA PIG Park, insofar as it is reasonable to report the damage.

4. Entry authorisations

The PEPPA PIG Park grounds may only be entered with a valid admission ticket. Admission tickets must be kept during the visit and presented on request. The admission authorisation expires when you leave the park grounds. If you wish to leave the park for a short time, please contact our staff at the entrance control before leaving.

Access to the public areas of the LEGOLAND holiday village is free of charge.

The purchase of an admission ticket for the PEPPA PIG Park entitles the holder to enter and stay on the park grounds during the designated opening hours and to use all services offered at the time of the visit, with the exception of services for which an additional charge is required in accordance with a separate notice at the place of performance.

Visitors are not entitled to expect that all services whose availability has been indicated by LEGOLAND in any form whatsoever will actually be available at the time of their visit. LEGOLAND will draw attention to unavailable services at the entrance to the PEPPA PIG Park as soon as a longer-term unavailability has been established. The short-term unavailability of individual services will be indicated at the location of the service. Individual availability is partly dependent on both current weather conditions and visitor demand and can therefore not be guaranteed by LEGOLAND.

5. General safety regulations

It is in your own interest to follow the instructions of our employees at PEPPA PIG Park.

The possession and carrying of weapons or dangerous objects (firearms, cutting and stabbing weapons, brass knuckles, pepper spray, other gas spray cans, flammable liquids, etc.) is prohibited on the entire grounds of the PEPPA PIG Park and LEGOLAND Resort.

In this context, we would like to point out that LEGOLAND is obliged to comply with the requirements of the Youth Protection Act and, in particular, to monitor compliance with the provisions of Section 5 (1) and (2) of the Cannabis Act (CanG), which prohibit the public consumption of cannabis and stipulate corresponding minimum distances from playgrounds or children's and youth facilities.

Persons under the influence of alcohol or drugs may be refused entry to the PEPPA PIG Park or may be expelled from the park without entitlement to a refund of the entrance fee.

Any kind of remote-controlled toys or devices, in particular drones, may not be brought into the park or operated. Operation in the car park or in the LEGOLAND Holiday Village is also prohibited.

Please note that for safety reasons, no motorised or non-motorised means of transport such as roller skates, bicycles, pedal scooters or e-scooters may be brought into the park. If this is necessary for health reasons, please report to Guest Services before entering the park.

Smoking is only permitted in specially designated areas. Otherwise there is a general smoking ban.

It is strictly forbidden to search through rubbish bins or other collection containers. The contents of the containers used for this purpose are the property of LEGOLAND.

When visiting the PEPPA PIG Park, visitors are obliged to comply with the other rules of behaviour that are pointed out at the entrance and in other places, in particular for individual services or attractions. These rules of behaviour include the Infection Protection Act and the associated regulations of the Bavarian Infection Protection Measures Ordinance as amended, as well as the Youth Protection Act. Please ensure that your children wear appropriate clothing.

If, due to pandemics or other special situations, there are legal or official orders, such as the wearing of a face mask or proof of vaccination status, you are obliged to comply with these. In the event of non-compliance with the rules of conduct, LEGOLAND is entitled, in addition to asserting claims for damages, to withdraw the visitor's authorisation to visit and to expel him/her from the premises. In the event of failure to comply with a request to leave the LEGOLAND premises due to violation of a rule of behaviour, LEGOLAND will take criminal action.

6. Use of the playgrounds

Use of the playgrounds, play equipment and similar facilities is at your own risk.

7. Duty of supervision

Children under the age of eight are only admitted to the PEPPA PIG Park when accompanied by an adult.

We would like to point out to parents and accompanying persons that they must fulfil their duty of supervision, as we cannot release them from this obligation under any circumstances. In this context, parents or supervisors are responsible for any damage caused by those being supervised.

8. Sale of goods

Unless otherwise agreed, goods shall be delivered to the visitor in customary quality and design, taking into account manufacturing tolerances for dimensions, weights and quality conditions.

The receipt must be kept after the purchase until you leave the park and presented on request.

9. Rights of the visitor in the event of defects in the goods

If the inspection of alleged defects reveals that the visitor has no claim due to defects, the visitor is obliged to reimburse LEGOLAND for the expenses incurred as a result of the inspection.

Claims by the visitor for defects in goods are excluded if the visitor has not notified LEGOLAND of the defect within two months of discovering it. In any case, claims by the visitor for defects in goods shall lapse within two years.

Suspension of the expiry of the limitation period ("suspension") during negotiations between LEGOLAND and the visitor concerning the existence of the visitor's rights due to an alleged defect is limited to the alleged defect. Negotiations with suspensive effect begin at the time when LEGOLAND receives a description of the alleged defect. Negotiations with suspensive effect shall end at the time when LEGOLAND has provided subsequent fulfilment or such subsequent fulfilment has failed or the visitor notifies LEGOLAND of the termination of negotiations, otherwise three months after receipt by the other party of the last statement of one party to the contract concerning the alleged defect.

The rectification of defects or delivery of a faultless replacement item ("subsequent fulfilment") shall take place without recognition of any legal obligation and shall not lead to a recommencement of the limitation period.

10. Exclusion and limitation of liability

LEGOLAND shall only be liable for damage caused by slight negligence if this is attributable to the breach of a material contractual obligation or a cardinal obligation in a manner that jeopardises the purpose of the contract. In such cases, liability shall be limited to the foreseeable damage typical of the contract. The maximum liability is 15 times the ticket price.

Except in cases of liability under the Product Liability Act, for a defect following the assumption of a guarantee for the quality of an item or work, for fraudulently concealed defects or for personal injury, the above limitations of liability shall apply to all claims for damages irrespective of their legal basis, including claims in tort.

LEGOLAND is not liable for items handed over to our employees in the park or left on the park grounds.

In particular, LEGOLAND accepts no liability for items such as mobile phones, cameras, jewellery etc. that are damaged, destroyed or lost while using an attraction. Please also observe the safety instructions at the attractions. Lockers are available for valuables for a fee.

The above limitations of liability also apply in the event of any claims for damages by a visitor against employees or agents of LEGOLAND.

11. Advertising and offering of goods and services by other third parties

Advertising is only permitted on the entire premises of the LEGOLAND Resort, including the car parks, the LEGOLAND Holiday Village and the PEPPA PIG Park, with the prior written consent of the management. The same applies to the offering of goods or services or the conducting of opinion polls and counts.

The sale of vouchers, admission tickets or free tickets to and from the PEPPA PIG Park is prohibited on the entire resort premises, including the access roads.

Advertising and rallies for organisations, associations, interest groups and personal ideas by any means whatsoever are prohibited on the park grounds, inside all buildings or rides etc.. LEGOLAND reserves the right to punish offences in individual cases with expulsion from the park, civil proceedings and criminal charges for trespassing.

12. Visitor controls

Every visitor who wishes to enter the PEPPA PIG Park expressly agrees to voluntarily submit to a possible check by LEGOLAND's security service.

The security service is authorised to examine the visitor - possibly also using technical aids - to determine whether he or she poses a safety risk to LEGOLAND and/or other visitors due to alcohol and/or drug consumption or due to carrying drugs, high-proof alcohol, weapons and/or other dangerous objects. For this purpose, the visitor's clothing and containers may be searched.

The instructions of LEGOLAND's security service must be followed. The security service is also authorised to subject visitors who are on the public grounds of LEGOLAND Resort to such a check.

Furthermore, our security service is authorised to deny access to the premises to any visitor who represents a security risk as described above or to prohibit any further stay on the premises of LEGOLAND Resort or the PEPPA PIG Park. Visitors who refuse to undergo such checks or who otherwise clearly wish to evade the checks may also be denied access to the site or be prohibited from remaining on the entire site.

13. Video surveillance

The LEGOLAND Resort and the PEPPA PIG Park are under video surveillance. Surveillance is used exclusively for the safety of guests and employees, to detect criminal offences and administrative offences, to enforce domiciliary rights and to protect the facilities and equipment.

Monitored areas are labelled.

The data is passed on to investigating authorities in the event of concrete suspicion of a criminal offence, to insurance companies for exculpation and to the technical service partner as part of maintenance and system support. The storage period is a maximum of 7 days (168 hours).

14. Film and photo shoots

At LEGOLAND Resort and the PEPPA PIG Park, commercial film and photo recordings are occasionally made. As far as possible, these areas will be labelled. Visitors should avoid these areas. If they do not wish any recordings to be used later for publication, visitors can contact the photographers or the film team directly. If no objection is raised, LEGOLAND will assume that the images may be used free of charge.

You are permitted to take your own photos and films for private purposes, provided that this does not cause any disturbance or inconvenience to other guests. In this context, we would like to expressly point out that the use of mobile phones, action cams or other photo equipment during the ride on our rides is prohibited for your own safety. LEGOLAND may demand the deletion of such film or photo recordings. Please also observe the safety instructions on the rides.

Professional film and photo recordings or live streaming via online platforms with the intention of commercial use are only permitted with the prior written consent of the LEGOLAND management. Please contact in advance to the LEGOLAND press department at (email:

At various attractions, photos are taken during the ride as a snapshot of the ride, which you can then buy as a souvenir at the photo stations in Mr Fuchs' shop. By using the attraction, you agree that a photo will be taken of you during the ride without remuneration and that this will be published on monitors or similar at short notice after you have used the attraction, stating a number for later purchase. If you have any questions, please contact the sales staff in the shop directly.

15. Domestic authority

LEGOLAND is authorised to expel persons found on the PEPPA PIG Park grounds without a valid admission ticket. The same applies to visitors who contravene the rules of these Park Rules and Regulations. In the event of expulsion from the park, there is no entitlement to a refund of admission fees or car park charges already paid.

16. Miscellaneous

These Park Rules and Regulations govern the contractual relationship between LEGOLAND and the visitor. Amendments must be made in writing. This also applies to any provision requiring this written form.

The non-exercise of a right by LEGOLAND does not constitute a waiver of the future assertion of this right.

The place of fulfilment for all services arising from contracts concluded with LEGOLAND and the exclusive place of jurisdiction is the registered office of LEGOLAND Deutschland Freizeitpark GmbH.

If individual provisions prove to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

In the event of force majeure and other hindrances for which LEGOLAND is not responsible, including war, civil war, terrorist attacks, riots, lawful strikes or lawful lockouts, which have a significant impact on the fulfilment of LEGOLAND's obligations, both LEGOLAND and the Visitor may terminate the specifically affected part of this Agreement without any resulting liability to the other party.

We wish you a carefree, beautiful day and lots of fun at PEPPA PIG Park Günzburg!

Manuela Stone
Managing Director

Günzburg, 30.04.2024

LEGOLAND Deutschland Freizeitpark GmbH
LEGOLAND Allee 1 - 89312 Günzburg